Refund policy

Return and refund policy

This policy explains when Reefory accepts returns and issues refunds. It does not limit your rights under the Australian Consumer Law.

What we accept returns for

We accept returns only when an item is:

• Faulty or not working when it arrives,
• Damaged in transit, or
• The wrong item or clearly different from its description.

Time limit: 14 days from purchase

Contact us within 14 days of your order date at gagatri2011@gmail.com with your order number and photos or a short video showing the problem, the packaging and the shipping label. Keep all packaging until we confirm the next step.

We will assess the issue and arrange a replacement, repair or refund. You do not pay return postage for an approved faulty, damaged or incorrect item. Please do not send anything back until we confirm.

No change-of-mind returns

We do not accept returns or give refunds for change of mind. This includes ordering the wrong size or option, no longer needing the item, or not liking how it looks. Please check the product photos, dimensions, voltage and selected option carefully before ordering.

Refunds

Approved refunds are made to your original payment method within 5 business days. Your bank may take a few extra days to show the refund.

Cancellations

If you need to cancel, contact us as soon as possible. Orders that have not been dispatched can be cancelled for a full refund. Orders that have already been dispatched cannot be cancelled.

Your consumer rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. These rights may continue beyond 14 days.

Contact us

Email gagatri2011@gmail.com with your order number for any return or refund question.