Our 14-day faulty-item guarantee
Contact us within 14 days of your order date if an item is faulty, not working, damaged in transit, or the wrong item. Send your order number with photos or a short video of the problem. We will assess it and arrange a replacement, repair or refund, with no return postage cost to you. This is in addition to your rights under the Australian Consumer Law.
Damaged or incorrect items
Photograph the product, packaging and shipping label as soon as possible, then contact us. Keep all packaging until we confirm the next step.
No change-of-mind returns
We do not accept returns for change of mind, including ordering the wrong size or option or not liking how an item looks. Please check the photos, dimensions, voltage and selected option before ordering. This does not limit remedies for faulty items under the Australian Consumer Law.